More presonus grief.

[Tony Scharf]

The bit I forgot to mention, which is what makes me anxious, is that
they now charge a $100 'bench fee' if you are out of warranty.  They
already took my credit card info and charged me for it, but no RA
number has come through yet.   I was lead to believe I'd get one as
soon as the payment was processed...

So that takes care of them loosing their profit on this.  Also, if
they are at all competent in their accounting, they build some level
of their ongoing support costs into each unit.  They know *some*
percentage of units will break in warranty and they will have to pay
the costs.

I am anxious because my credit card was charged, and I didnt even get
a payment receipt from them (checked spam folders and the like).  I
followed their exact instructions, and when I asked 'why didnt I get a
receipt?' I never got an answer.  I get jumpy any time someone takes
my money and then stops communicating.   I'd expect this on eBay...not
from a manufacturer with a good reputation.

Tony

On Fri, Jun 25, 2010 at 1:58 AM, Jay Vaughan <jayv at synth.net> wrote:
>> So I talked with them on monday.  They determined I need to send it in
>> for service.  I sent them a form to get an RA and now...nothing.  Sent
>> it in on tuesday, and havnt heard back from them yet.
>> Have any of your return experiences been like this?
>>
>
> Just be a bit more patient, is the only advice I can give.  I also had
> to do an RA, from Europe, but it didn't take long and I had the thing
> back in two weeks.
>
>> Man, I hate audio equipment manufacturers.  They treat the lower and
>> middle segments of the market like absolute trash.
>
>
> The profit margins are so ultra-razor-thin that its very difficult for
> these customers to justify the time spent servicing their customers.
> Its a pity, but its the truth: the profit made in the device is going
> to be spent servicing you, now ..
>
> ;
> --
> Jay Vaughan
>
>
>
>
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>



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