More presonus grief.

[James R. Coplin]

They probably will mail you a receipt.  I had to replace one of the amps on my monitors week before last.  I had a similar experience, I called, they took my number, made the charge, but didn't email me confirmation or anything.  I got the receipt in the mail later.  You might not get yours back until you get the unit back and the order is "closed."  I wouldn't sweat it.

James R. Coplin

> -----Original Message-----
> From: music-bar-bounces at lists.music-bar.org [mailto:music-bar-
> bounces at lists.music-bar.org] On Behalf Of Tony Scharf
> Sent: Friday, June 25, 2010 6:24 AM
> To: Music-bar
> Subject: Re: More presonus grief.
> 
> The bit I forgot to mention, which is what makes me anxious, is that
> they now charge a $100 'bench fee' if you are out of warranty.  They
> already took my credit card info and charged me for it, but no RA
> number has come through yet.   I was lead to believe I'd get one as
> soon as the payment was processed...
> 
> So that takes care of them loosing their profit on this.  Also, if
> they are at all competent in their accounting, they build some level
> of their ongoing support costs into each unit.  They know *some*
> percentage of units will break in warranty and they will have to pay
> the costs.
> 
> I am anxious because my credit card was charged, and I didnt even get
> a payment receipt from them (checked spam folders and the like).  I
> followed their exact instructions, and when I asked 'why didnt I get a
> receipt?' I never got an answer.  I get jumpy any time someone takes
> my money and then stops communicating.   I'd expect this on eBay...not
> from a manufacturer with a good reputation.
> 
> Tony
> 
> On Fri, Jun 25, 2010 at 1:58 AM, Jay Vaughan <jayv at synth.net> wrote:
> >> So I talked with them on monday.  They determined I need to send it
> in
> >> for service.  I sent them a form to get an RA and
> now...nothing.  Sent
> >> it in on tuesday, and havnt heard back from them yet.
> >> Have any of your return experiences been like this?
> >>
> >
> > Just be a bit more patient, is the only advice I can give.  I also
> had
> > to do an RA, from Europe, but it didn't take long and I had the thing
> > back in two weeks.
> >
> >> Man, I hate audio equipment manufacturers.  They treat the lower and
> >> middle segments of the market like absolute trash.
> >
> >
> > The profit margins are so ultra-razor-thin that its very difficult
> for
> > these customers to justify the time spent servicing their customers.
> > Its a pity, but its the truth: the profit made in the device is going
> > to be spent servicing you, now ..
> >
> > ;
> > --
> > Jay Vaughan
> >
> >
> >
> >
> > _______________________________________________
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> > music-bar at lists.music-bar.org
> > http://lists.music-bar.org/cgi-bin/mailman/listinfo/music-bar
> >
> 
> 
> 
> --
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