Guess what?

[The Dong]

On 25/08/2011 23:23, Mikael Hansson wrote:
> /EU Reg.261/2004/

It appears Ryan Air are using this Reg as a double edged sword.
It is meant to protect passengers rights, but instead it is an 'out' for 
airlines to deny compensation by always claiming 'extraordinary 
circumstances' without fully clarifying what those are..

Technical/safety problems are not extraordinary circumstances, they are 
ordinary, as you know.

Your letter is good, but just stick to this fact for now to show them 
you have read and understand this reg and how it is not valid to deny.

Your next step would be to go to their regulatory overseers.


And finally, I don't know? It sucks, but it's looking like in every day 
life, 'we' must all become bloody lawyers to get justice! ;)