<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ryanair don't want to pay anything! Not so unexpected...<div><br></div><div>I'm thinking about the next step and wether I should contact Ryanair again with the letter below, or just move on to the National Enforcement Body for complaints regarding this.</div><div><br></div><div>If you were to send this letter, would you mention the "subtle" persuasions at the bottom?</div><div><br></div><div>/Micke</div><div><br></div><div>--------------------------------------------------</div><div><br></div><div>
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<!--StartFragment--><p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:Verdana">You
probably already know this but your argument for not fulfilling our demand is
not valid.<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:Verdana"><o:p> </o:p></span></p><div style="margin-top: 0cm; margin-right: 28.05pt; margin-left: 1cm; margin-bottom: 0.0001pt; "><i style="mso-bidi-font-style:
normal"><span lang="EN-IE" style="font-size:10.0pt;font-family:Verdana;
letter-spacing:-.15pt;mso-ansi-language:EN-IE">We can assure you that Ryanair
took all reasonable measures to prevent this flight delay, which was caused by
an unexpected aircraft safety/technical problem (extraordinary circumstances).
Please note that when flights are delayed for reasons outside of the control of
an airline, monetary compensation is not applicable under EU Reg.<span style="mso-spacerun:yes"> </span>261/2004.<o:p></o:p></span></i></div><p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:Verdana"><o:p> </o:p></span></p><p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:Verdana">It
has been established in the European Court of Justice </span><span style="font-size:10.0pt;font-family:Verdana;color:black;background:white;
mso-ansi-language:EN-US;mso-fareast-language:SV">in the case Wallentin-Hermann
v <a href="http://en.wikipedia.org/wiki/Alitalia" title="Alitalia"><span style="color:#0645AD;text-decoration:none;text-underline:none">Alitalia</span></a>—Linee
Aeree Italiane SpA (Case C-549/07) of 22 December 2008 that<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
color:black;background:white;mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><div style="margin-top: 0cm; margin-right: 35.1pt; margin-left: 1cm; margin-bottom: 0.0001pt; "><i style="mso-bidi-font-style:
normal"><span style="font-size:10.0pt;font-family:Verdana;mso-ansi-language:
EN-US;mso-fareast-language:SV">In its judgment of today, the Court finds that
in the light of the specific conditions in which carriage by air takes place
and the degree of technological sophistication of aircraft, air carriers are
confronted as a matter of course in the exercise of their activity with various
technical problems to which the operation of those aircraft inevitably gives
rise. The resolution of a technical problem caused by failure to maintain an
aircraft must therefore be regarded as inherent in the normal exercise of an
air carrier’s activity. Consequently, technical problems which come to light
during maintenance of aircraft or on account of failure to carry out such
maintenance do not constitute, in themselves, ‘extraordinary circumstances’.<o:p></o:p></span></i></div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">This clarification was later
strengthened by the Fourth Chamber of the European Court of Justice <span style="color:black;background:white">in the joined cases of Sturgeon v Condor,
and Bock v Air France (C-402/07 and C-432/07), 19 November 2009<o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
color:black;background:white;mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><p class="c05titre2" style="margin-top:0cm;margin-right:35.1pt;margin-bottom:
12.0pt;margin-left:1.0cm;text-align:justify;text-justify:inter-ideograph"><i style="mso-bidi-font-style:normal"><span style="font-family:Verdana;mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman"">The third question in
Case C-432/07, concerning extraordinary circumstances resulting from a
technical problem in an aircraft<o:p></o:p></span></i></p><p class="c01pointnumerotealtn" style="margin-top:5.0pt;margin-right:35.1pt;
margin-bottom:12.0pt;margin-left:1.0cm;text-align:justify;text-justify:inter-ideograph"><i style="mso-bidi-font-style:normal"><span style="font-family:Verdana;mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman"">The Court has already
held that Article 5(3) of Regulation No 261/2004 must be interpreted as meaning
that a technical problem in an aircraft which leads to the cancellation of a
flight is not covered by the concept of ‘extraordinary circumstances’ within
the meaning of that provision, unless that problem stems from events which, by
their nature or origin, are not inherent in the normal exercise of the activity
of the air carrier concerned and are beyond its actual control
(Wallentin-Hermann, paragraph 34).<o:p></o:p></span></i></p><p class="c01pointnumerotealtn" style="margin-top:5.0pt;margin-right:35.1pt;
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"Times New Roman";mso-bidi-font-family:"Times New Roman"">The same conclusion
applies when Article 5(3) of Regulation No 261/2004 is pleaded in the case of
flight delay.<o:p></o:p></span></i></p><p class="c01pointnumerotealtn" style="margin-top:5.0pt;margin-right:35.1pt;
margin-bottom:12.0pt;margin-left:1.0cm;text-align:justify;text-justify:inter-ideograph"><i style="mso-bidi-font-style:normal"><span style="font-family:Verdana;mso-fareast-font-family:
"Times New Roman";mso-bidi-font-family:"Times New Roman"">Thus, the answer to
the third question in Case C‑432/07 is that Article 5(3) of Regulation No
261/2004 must be interpreted as meaning that a technical problem in an aircraft
which leads to the cancellation or delay of a flight is not covered by the
concept of ‘extraordinary circumstances’ within the meaning of that provision,
unless that problem stems from events which, by their nature or origin, are not
inherent in the normal exercise of the activity of the air carrier concerned
and are beyond its actual control.<o:p></o:p></span></i></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">In the light of this we
reiterate our claim from our original letter, </span><span lang="EN-IE" style="font-size:10.0pt;font-family:Verdana;letter-spacing:-.15pt;mso-ansi-language:
EN-IE">dated 17<sup>th</sup> August 2011, received in your office on the 24<sup>th</sup>
August 2011, that we should be compensated with € 400 each, totalling € 800.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">Failing to meet our demand
will force us to take further steps in this matter, which would most likely incur
costs for you, way above our claim.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV"><o:p> </o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">These steps would be<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">Submitting a case with the
National Enforcement Body.<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">Contacting national media (since
this is the second time you have failed for us this year, I guess it wouldn’t
be difficult to pitch this to the national media).<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Verdana;
mso-ansi-language:EN-US;mso-fareast-language:SV">Seeking contact with other
passengers to make this into a class action suit.</span><span lang="EN-GB" style="font-size:10.0pt;font-family:Verdana"><o:p></o:p></span></p>
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